The Range of Variables statement provides details of the scope of the Elements and Performance Criteria to allow for differences within enterprises and workplaces, including practices, knowledge and requirements. The Range of Variables also provides a focus for assessment and relates to the unit as a whole. The variables listed should be considered indicative rather than exhaustive and should be used as applicable to the job role or function.
General Contexts may include but are not limited to
Type of products and services provided
Business policy and procedures with regard to the acquisition and sale of products and services
Size, type and location of business
Business merchandise range
Strategic measurement and evaluation systems and processes
Characteristics of the specific product(s) or service(s)
Management structure and communication relationships
Business service range
Customers including other businesses or end consumers serviced through business customers or directly
Customers may include people from a range of social, cultural or ethnic backgrounds and physical and mental abilities.
Customers with routine or special requests.
Regular and new customers.
Selling may be face to face or by telephone.
Levels of staffing, eg. staff shortages.
Varying levels of staff training.
Full-time, part-time or casual staff.
Worksite specific context, variations and environments.
Workplace Contexts may include but are not limited to
Workplace-specific guidelines, policies and practices
Conditions of service, legislation and industrial agreements
Consultative processes may involve
Staff members
Teams
Management
Union representatives
Industrial relations, Occupational Health&Safety specialists
Other professional or technical staff
Relevant personnel may vary with context, level of employment, ascribed duties, nature of enquiry or response required.
Applicable State/ Territory/ Commonwealth regulations and legislation may include but are not limited to
Occupational Health and Safety
Workplace relations
Workers compensation
Industry codes of practice
License, patent or copyright arrangements
Environmental protection legislation
Equal Employment Opportunity and anti-discrimination law
Emergency procedures
Transport, storage and handling of goods
Goods and Services Tax
Australian Competition and Consumer Commission provisions
Trade Practices Act
Sources of information may include but are not limited to
Legislation and regulations
Work procedures and internal manuals
Company operating procedures and instructions
Manufacturer's specifications
Supplier and/ or customer instructions
Manifests
Codes of practice
Quality assurance systems, procedures and policies
Awards, workplace agreements, and other industrial arrangements
Oral/ verbal communication including face to face, telephone, Internet, radio, and such like
Written instructions and communication such as data exchange, letters, e-mails
Non-verbal communication
Feedback
Safety instructions and workplace signage
Direct or indirect
Electronic or hard copy
Policy and protocols
Work site environment factors may include but are not limited to
Product knowledge may include
Warranties
Corresponding benefits of various products
Use-by dates
Storage requirements
Stock availability
Purchase methods may include:
Electronic Data Interchange
Credit card
Cheques
Standing offers
Cash
Agreed means
Records may include
Purchase requests and orders
Tender submissions and proposals
Invoices and payment requests
Statements and petty cash vouchers
Offer and contract documents
Evaluation process documentation
Records of authorised officers' decisions
Corporate credit card transaction statements
Records of supplier performance
Financial statements
Asset registers
Records of conversation
Sales objectives/ targets may vary with
Product and/ or service
Merchandising/ sales strategy
Sales
Promotional strategies and their duration, cycle, territory coverage and product or service focus.
Sales techniques may include but not be limited to
Gaining a customer
Closing a sale
Associates sales techniques including trade-up, trade-in, tie-ins, cut-ins, range-ins
Negotiation skills
Over-the-'phone empathy creation
Securing payment
Credit check procedures may be
Automated or manual
Completed internally or by external agent
Credit card details include
Card type
Card holder details
Card number
Expiry date
The Range of Variables statement provides details of the scope of the Elements and Performance Criteria to allow for differences within enterprises and workplaces, including practices, knowledge and requirements. The Range of Variables also provides a focus for assessment and relates to the unit as a whole. The variables listed should be considered indicative rather than exhaustive and should be used as applicable to the job role or function.
General Contexts may include but are not limited to
Type of products and services provided
Business policy and procedures with regard to the acquisition and sale of products and services
Size, type and location of business
Business merchandise range
Strategic measurement and evaluation systems and processes
Characteristics of the specific product(s) or service(s)
Management structure and communication relationships
Business service range
Customers including other businesses or end consumers serviced through business customers or directly
Customers may include people from a range of social, cultural or ethnic backgrounds and physical and mental abilities.
Customers with routine or special requests.
Regular and new customers.
Selling may be face to face or by telephone.
Levels of staffing, eg. staff shortages.
Varying levels of staff training.
Full-time, part-time or casual staff.
Worksite specific context, variations and environments.
Workplace Contexts may include but are not limited to
Workplace-specific guidelines, policies and practices
Conditions of service, legislation and industrial agreements
Consultative processes may involve
Staff members
Teams
Management
Union representatives
Industrial relations, Occupational Health&Safety specialists
Other professional or technical staff
Relevant personnel may vary with context, level of employment, ascribed duties, nature of enquiry or response required.
Applicable State/ Territory/ Commonwealth regulations and legislation may include but are not limited to
Occupational Health and Safety
Workplace relations
Workers compensation
Industry codes of practice
License, patent or copyright arrangements
Environmental protection legislation
Equal Employment Opportunity and anti-discrimination law
Emergency procedures
Transport, storage and handling of goods
Goods and Services Tax
Australian Competition and Consumer Commission provisions
Trade Practices Act
Sources of information may include but are not limited to
Legislation and regulations
Work procedures and internal manuals
Company operating procedures and instructions
Manufacturer's specifications
Supplier and/ or customer instructions
Manifests
Codes of practice
Quality assurance systems, procedures and policies
Awards, workplace agreements, and other industrial arrangements
Oral/ verbal communication including face to face, telephone, Internet, radio, and such like
Written instructions and communication such as data exchange, letters, e-mails
Non-verbal communication
Feedback
Safety instructions and workplace signage
Direct or indirect
Electronic or hard copy
Policy and protocols
Work site environment factors may include but are not limited to
Product knowledge may include
Warranties
Corresponding benefits of various products
Use-by dates
Storage requirements
Stock availability
Purchase methods may include:
Electronic Data Interchange
Credit card
Cheques
Standing offers
Cash
Agreed means
Records may include
Purchase requests and orders
Tender submissions and proposals
Invoices and payment requests
Statements and petty cash vouchers
Offer and contract documents
Evaluation process documentation
Records of authorised officers' decisions
Corporate credit card transaction statements
Records of supplier performance
Financial statements
Asset registers
Records of conversation
Sales objectives/ targets may vary with
Product and/ or service
Merchandising/ sales strategy
Sales
Promotional strategies and their duration, cycle, territory coverage and product or service focus.
Sales techniques may include but not be limited to
Gaining a customer
Closing a sale
Associates sales techniques including trade-up, trade-in, tie-ins, cut-ins, range-ins
Negotiation skills
Over-the-'phone empathy creation
Securing payment
Credit check procedures may be
Automated or manual
Completed internally or by external agent
Credit card details include
Card type
Card holder details
Card number
Expiry date